GDPR Compliance

Our Commitment to Data Protection

glenthorn is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

glenthorn is the data controller responsible for your personal data. Our contact details are:

glenthorn
142 Alcester Road
Moseley, Birmingham
B13 8EE
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This document and our Privacy Policy fulfill this obligation.

Right of Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent
• You object to the processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain circumstances.

Right to Data Portability

You have the right to request transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing.

Rights Related to Automated Decision Making

We do not use automated decision making or profiling in our processing of personal data.

How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month.

Data Security

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service request data: Retained for 7 years for business records purposes
• Email correspondence: Retained for 3 years
• Website analytics: Retained for 26 months

International Transfers

We do not transfer your personal data outside the United Kingdom.

Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk

Changes to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.